Need guidance on sizing, fit, or an order? Email admin@novamedsolutions.co.za or fill in the contact form for quick assistance.
Here are some frequently asked questions regarding our products.
Check the sizing guide first. As a rule of thumb,medium fits most people; consider small if you have petite feet or slimmer ankles, and large if you’re a bigger athlete or have swelling.
It’s a simple three-step process: slide your foot in, thread and secure the upper straps, and tighten to load the brace. For detailed steps and a video, see the instructions page.
Yes. Wearing a sock improves comfort and helps prevent chafing during activity.
Hand wash with warm water and mild soap, rinse well, and air dry. Avoid direct heat or sunlight while drying.
At the moment it is not sold in retail stores. Online purchase is recommended. You can also ask your clinician if they carry it. In South Africa, order via Novamed Solutions.
Use it during recovery and maintenance as advised by your clinician. As general guidance, many people wear a brace for 8–12 weeks after an acute sprain, then as needed thereafter.
Start with the sizing guide. If you are between sizes or unsure, sizing up is usually recommended.
There is a limited 6-month warranty against defects in materials or workmanship. Contact support for an authorization before returning. The warranty does not cover normal wear, incorrect laundering, or improper fitting.
Use the contact form below, or email admin@novamedsolutions.co.za and we will help.
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