Privacy Policy

Last updated: 10 December 2025

Novamed Solutions (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novamedsolutions.co.za (“the Site”) or engage with our services.

By using the Site or providing your information, you consent to the terms of this policy.

1. What Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Contact number
  • Delivery address and order details
  • Information submitted via our contact forms
  • Any additional details you provide during communication with us

We may also collect basic website usage data such as:

  • IP address
  • Browser type
  • Pages visited
  • Date and time of access

This helps us improve website performance and security.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver orders
  • Respond to enquiries and provide customer support
  • Communicate with you regarding your order and our services
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations
  • Prevent, detect, and investigate fraud or misuse of the Site

We do not sell or share your personal information with third parties for their marketing purposes.

3. Data Protection and Confidentiality

All personal information shared with Novamed Solutions is treated as confidential and handled in line with the Protection of Personal Information Act (POPIA).
We implement appropriate technical and organisational safeguards to protect your information from unauthorised access, loss, or misuse.

4. Third-Party Services

We may use third-party service providers to help operate our website or support service delivery. Examples include:

  • Secure website hosting and analytics tools
  • Payment service providers
  • Couriers and logistics partners

These providers may access limited information only as necessary to perform their services and are subject to confidentiality and data protection obligations.

5. Cookies and Analytics

The Site may use cookies to:

  • Enhance functionality
  • Remember user preferences
  • Collect anonymised data on how the Site is used

You can adjust your browser settings to refuse cookies. Some features of the Site may not function properly without cookies.

6. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access the personal information we hold about you
  • Request correction of your information
  • Object to certain processing activities
  • Request deletion of your information where legally permissible

To exercise any of these rights, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication. The “Last updated” date will reflect the most recent version.

8. Contact Us

Novamed Solutions
Email: admin@novamedsolutions.co.za
Website: novamedsolutions.co.za